Dear Javier

OUR ANSWERS TO YOUR QUESTIONS
BROWSE THROUGH THE SECTIONS BELOW

We’re available from Monday to Friday

Mornings from 10h00 to 14h00 | Afternoons from 16h00 to 19h00

Call us on +34 934 527 882 or send us an email at info@arrelsbarcelona.com

You don’t need an account to complete an order. However, if you register with us, you can enjoy the following benefits through your ARRELS BARCELONA account:

– Track your orders and view previous purchases
– Request your exchange or return -directly from your account
– Save your address and card details so you can shop even more quickly in future

We do deliver almost worldwide. If you have a message telling you we do not deliver in your country, please send an email to our Customer Service.

Your order will arrive within 2-4 days (Monday-Friday) after it’s been placed. Once your parcel has been shipped, you can always track it using the courier tracking link. You will receive a confirmation email that includes the tracking number and a link to view the current delivery status from the courier’s website.

If you’re not happy with your order, you have 14 days after the reception of your order to send us back any items – FREE.

To make a return, just mark the items you are sending back on the return form that came with your parcel, pack what you are returning, and use the return label to send back your items. Make sure to cover up or remove the original delivery bar code on the box.

To receive your return label, please send an email to our Customer Service.

Don’t forget to keep the return receipt from the courier until your refund has been processed. Your refund can take up to 14 days after receipt of the return.

Fortunately, we can make changes to your order after it’s been finalised and as long as it is in our warehouse. Contact us by phone: +34 934 527 882.

We’re sorry to hear that, and hope that the items you ordered arrived intact and complete.

If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return. Please make sure to use the return documents we provided in the parcel – with our return label, the return is always free of charge for you.

Please note that we cannot provide substitutes for damaged parcels.

If you have forgotten your password, just click on the ‘Forgotten password?’ button on the ‘Sign in’ page.

We do offer free shipping for orders from 125€. However, from time to time, we offer free shipping promotions for orders below. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free shipping will be applied to your order on the payment page.

To help you choose the most suitable size, you can refer to the ‘Size and Fit’ tab and the product measurements on every product page.

If you need expert advice on sizing, contact our Style Consultants.

Depending on the status of your order, it may be possible to cancel or add an item or request a different size for an item you have already purchased.

If you need to make any amendments to your order, please call our Customer Care Team as soon as possible and we’ll see what we can do.

You can send an email to the following addresses:

Press and media: anouschka@arrelsbarcelona.com

Potential contributors – photographers, fashion journalists or artist: javier@arrelsbarcelona.com

Suppliers and designers: javier@arrelsbarcelona.com

Please contact our Customer Service department at info@arrelsbarcelona.com.

We can help with any question!