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Terms of Sale

Identifying Data

Pursuant to the reporting obligations contained in Article 10 of Spanish Law 34/2002 of 11th July, regulating Information Society Services and Electronic Commerce (hereinafter LSSice), we inform you that:

The owner of this website is Arrels Creations S.L (hereinafter " Arrels Barcelona"), with address at calle Muntaner 126, Principal 1ª in Barcelona, Spain, with VAT number B-66452350, registered in Barcelona´s Commercial Registry, Volume 44636, Folio 89, Page 461929, Inscription 1. Arrels Barcelona’s contact email address is: info@arrelsbarcelona.com

The information contained in www.arrelsbarcelona.com constitutes an information service with regards to the various products Arrels Barcelona offers in the field of design, in the manufacturing and sale of shoes, clothing and fashion accessories, as well as in other type of content.

General Terms and Conditions

In order to place orders through this website, you must accept these Terms & Conditions. Ignoring or being unaware of the General Conditions of Sale shall not mean in any case that you are exempt from complying with them.

Registering at Arrels Barcelona is free of charge and does not require you to make a purchase.

Arrels Barcelona’s website is for adult use only. As such, we expressly request that parents or guardians take the necessary precautions to ensure that minors do not access this website and do not register or place orders. Arrels Barcelona shall not accept registrations from users who are under 14 years of age, and reserves the right to request that you send identification documents should the need arise to check the veracity of the information provided, and shall deny you access should you fail to provide the requested information. By registering, you fully accept the Terms & Conditions set forth without reservations.

You authorise us to include your personal information in a file that is property of Arrels Barcelona, which shall be used for administrative matters, to manage legal and commercial relationships -including sending commercial and advertising information to clients- or other compatible matters. Please be advised that, pursuant to current data protection legislation (Organic Law 15/99), you have the right to access, rectify, oppose or cancel such personal information at any time by contacting Arrels Barcelona either by post at Muntaner 126, Ppal 1ª; 08036 in Barcelona, Spain or by sending an email to info@arrelsbarcelona.com.

Security

Pursuant to LSSIce regulations, Arrels Barcelona must keep all electronic communication traffic data for a 12-month period, which is the amount of time needed to identify the origin when the provision of the service first begun. The obligation to save such information shall in no way affect the confidentiality and secrecy of communication exchanges.

Arrels Barcelona receives the IP address you are using when accessing its website because your browser sends it through to us. Your IP address is saved in our Log archives for security reasons, and shall be available to the authorities in accordance with current regulations or in order to identify the person or persons responsible for illegal actions, if applicable. The information saved in these logs includes the IP address and the date and time the petition was sent to our Server. In addition to the purpose described above, we also use that information to analyse trends, administer the system and gather data for statistical analysis.

Arrels Barcelona has hired a secure ecommerce service that verifies the validity of the card used for payments. The exchange of the information between the client and the online store is encrypted through an SSL (Secure Sockets Layer) service. Your credit card information is not saved or transmitted to our servers and the transaction is carried out through your financial institution’s website to ensure it’s safe from possible hackers.

By following this protocol, we can guarantee that all orders placed through our online store are handled following the highest security measures.

Invoicing

Pursuant to article 17 regulating invoicing obligations which was approved by Spanish Royal Decree 1.496/2003, of 28th November, you authorise Arrels Creations S.L., with VAT number B-66452350 and registered address at C/ Muntaner 126, Ppal 1ª, 08036 in Barcelona, Spain to send you invoices and other documents through electronic means.

Pursuant to the aforementioned Royal Decree, all documents sent through email have the same legal validity as printed documents, as long as they are maintained in the format in which they were originally created (electronically).

You agree to the use of PDF documents, which is the document format that Arrels Barcelona shall use, and you hereby manifest your have the necessary IT means to use this type of format. You also agree to the use of email to receive invoices. The address used shall be the one given when you registered, which was a mandatory field.

By accepting these conditions, you agree to receive all communication via electronic means. If you wish to receive paper documentation, you shall have to send a specific request in writing to info@arreslbarcelona.com

Account & Password

Accepting these General Terms & Conditions means you become responsible for the account and password needed to access Arrels Barcelona’s website. These conditions shall apply in addition to the e-commerce Terms & Conditions.

You are responsible for maintaining the confidentiality of the user name and password you use to access the contents of www.arrelsbarcelona.com, and are solely responsible for all activity associated with your account. You must notify us immediately if you know or suspect that your account has been accessed or used without your authorisation or if there has been any other type of account violation. Arrels Barcelona shall bear no responsibility for any loss arising out of the unauthorised use of your account.

We shall consider that any person who accesses your account using your user name and password, whether it’s a family member, work colleague, supervisor, etc. is doing so with your authorisation and the authority to act on your behalf.

Specific Terms & Conditions

Arrels Barcelona shall have the right to cancel or block all account activity, including access to the account at any time.

You agree that all information you receive is confidential and that you shall use it strictly for its intended personal use and shall abstain from distributing or reproducing it, in whole or in part, and in any manner known or unknown.

Arrels Barcelona may change the price of an item an any time and without notice, and orders shall be accepted subject to a price change if we detect any type of error or typo.

Prices, unless otherwise stated, shall not include shipping & handling, taxes, duties or any other type of additional fee, which shall be at your expense.

Notwithstanding the above, Arrels Barcelona shall issue all invoices using the current rate or price, independently of any previously advertised price.

Items ordered shall be delivered within approximately 48 hours in Spain and 3-8 working days if the shipment is going abroad. Shipment of orders with multiple items could be delayed depending on product availability. If an order has more than one product or more than one unit of a single product, the following could affect delivery:

- It is possible that there aren’t enough units of a particular item.

- It’s possible that you may not receive all units of a product in the same shipment as they may be located in different distribution centres.

- It’s possible that the delay between receiving the order and processing it might be longer.

The delivery delays are approximations and at no time shall these timeframes be binding except if specifically indicated in writing. As such, you shall not have the right to request an order cancellation or any other type of indemnification should the delivery of the ordered items be delayed, for reasons or circumstance beyond the control of Arrels Barcelona.

Delivery

When you place an order at Arrels Barcelona you automatically consent to your personal information being shared with the shipping company that Arrels Barcelona uses.

Any issue with the delivery - merchandise, packaging, number of parcels or other- must be notified at the time of delivery by making a note of it in the documentation provided by the shipping company. In addition, in order for Arrels Barcelona to take action you must contact us via email within 24 hours of receiving the order and provide the details of the anomaly.

Order Cancelation Rights

Pursuant to current retail commerce regulations, you may return any item within 14 days of receiving it. After that time period has elapsed, Arrels Barcelona shall consider that the order has been correctly delivered and that you have accepted it. To proceed with a return, you must first send an email to info@arrelsbarcelona.com. The email or letter shall include the following information:

1) Invoice number

2) Client’s name and last name

3) Product reference number

4) Number of units that shall be returned

5) Reason for the return

The items shall be returned to Arrels Barcelona at your expense. Should you return items without complying with the above conditions, the parcel shall be sent back to you at your expense.

Returns:

Pick up

You may request that we pick up your return by emailing us at info@arrelsbarcelona.com. After verifying all the information provided, we will arrange for a shipping company to pick up the parcel at the address you give us, as long as that address is in the same country where the original order was delivered. Remember that the shipping costs to return your parcel shall be deducted from the reimbursement amount.

Below you will find the steps you must follow to request a pick up:

Once we have picked up the parcel, you will receive an email confirmation with the details of your return.

1. PREPARE YOUR PARCEL:

Pack the items you wish to return in the original order box or in one that is similar in size. Make sure the merchandise is in its original condition, tags and packaging included, and that you have included the original invoice.

2. PARCEL PICK UP:

The shipping company will contact you to arrange for a pick up date and time. Make sure you have closed the package properly. The shipping company will send you a shipping label by mail that you must place on the outside of your parcel.

3. REIMBURSEMENT:

Once we have received the parcel, we will reimburse you within 14 working days using the same method as the one you used to pay for the order. Remember that the cost for returning the package will be deducted from any reimbursement amount. The cost for the return will be the same as the cost for shipment, according to your location.

By mail:

You may arrange for your own return, either by mail or courier service as long as it’s within the established timeframe.

You must inform us of your decision to return the merchandise prior to shipping it back by sending an email to info@arrelsbarcelona.com. You will receive an email to confirm that you may proceed with the return.

1. PREPARE YOUR PARCEL:

Pack the items you wish to return in the original order box or in one that is similar in size. Make sure the merchandise is in its original condition, tags and packaging included, and that you have included the original invoice. The name and address of the person returning the merchandise should be clearly indicated. Send the parcel to:

Arrels Barcelona

Calle Raurell 33

Polígono Industrial Camí Ral

08850 Gavà

2. SENDING YOUR PARCEL

You may send your parcel using a method of your choosing, but we recommend that you use a trackable shipping method such as certified mail with return receipt. Otherwise, we cannot assume responsibility in case of loss, theft or damage during transport.

3. REIMBURSEMENT:

We will reimburse you within 14 working days of receiving the parcel, using the same method as the original order. Remember that you must pay for the shipping costs to return the merchandise.

EXCHANGING MERCHANDISE:

You have 14 days from the purchase date to exchange ordered items.

You may exchange any article from your online order for any other item of equal or greater value.

You will need to return the original item and place a new order through our website. If you request a return label, remember that the delivery charges shall be deducted from any reimbursement.

You may also exchange any item at our store. Remember that the return the return period is the same (15 days) and that you must bring the original invoice with you.

REIMBURSEMENT:

We will send you a confirmation email once the returned items have reached our warehouse. Remember that we cannot proceed with the reimbursement unless the merchandise is in its original condition, inside and outside tags included, and in the original packaging, if applicable.

We will reimburse you within 14 working days of receiving the return, using the same method as the original order. Please remember that the time it takes to restore your credit depends on your banking entity and it may take a few more days to appear in your account.

When arranging for a pick-up, remember that the shipping costs to return the merchandise shall be deducted from any reimbursement amount. Reimbursements do not include the cost of shipping the original order.

If the return is due to a mistake on our part or on the part of the shipping company, we will pick up the parcel in the address you give us and all costs arising out of the return shall be at our cost, including the shipping costs of a the correct item if applicable.